Privacy Policy

Effective date: 26 September 2026

Somtek Pty Ltd (SOMTEK, we, us or our) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our website, customer enquiries, quotations, projects, technical services and general business operations.

Information we collect

Depending on your interaction with SOMTEK, we may collect information including:

• your name, job title and organisation;

• business contact details such as email address, telephone number and business address;

• information provided through enquiries, customer onboarding, quotations and project correspondence;

• billing, invoicing and account information;

• supplier and subcontractor contact and engagement information;

• technical information, device identifiers, logs and monitoring information generated or accessed while providing technical services;

• authorised account or access information where required to provide a service; and

• website usage, analytics or similar information where such technologies are used on our website.

We generally collect information directly from you, from your organisation or its authorised representatives, through our website and business systems, or from service providers and publicly available sources where appropriate.

How we use information

We may use personal information to:

• respond to enquiries and communicate with you;

• prepare quotations and administer customer relationships;

• plan, deliver and support projects and technical services;

• provide system support, monitoring and troubleshooting;

• manage suppliers and subcontractors;

• issue invoices and maintain financial and business records;

• operate, maintain and improve our services and business systems;

• protect our systems and information; and

• comply with applicable legal and regulatory requirements.

We do not use personal information for purposes unrelated to our business activities unless authorised or required to do so.

Disclosure of information

We may disclose personal information where reasonably necessary to operate our business or provide our services.

This may include disclosure to service providers supporting our cloud services, accounting, communications, project delivery, technical support, cybersecurity and other business systems; professional advisers; and authorised subcontractors involved in delivering services.

We do not sell personal information.

Information security

SOMTEK takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Access to business and customer information is limited to people who require it for legitimate business or service-delivery purposes.

Where customers provide SOMTEK with authorised access to systems or credentials for technical work, that access is used only as reasonably necessary to perform the authorised services.

Overseas processing

Some technology and cloud service providers used by SOMTEK may store or process information outside Australia.

Where this occurs, information may be subject to the privacy and data protection requirements applicable in those locations.

Retention of information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services and support, maintaining appropriate business and financial records, resolving disputes and meeting applicable legal obligations.

Information that is no longer reasonably required may be deleted or de-identified where appropriate.

Access and correction

You may contact SOMTEK if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate or out of date.

We may need to verify your identity before processing a request.

Privacy enquiries and complaints

If you have a question or concern about how SOMTEK handles personal information, please contact us:

Somtek Pty Ltd Email: info@somtek.au Website: somtek.au

We will review privacy enquiries and complaints and respond within a reasonable period.

Data incidents

If SOMTEK becomes aware of a data incident involving personal information, we will assess the circumstances and take appropriate action, including making notifications where required by applicable law.

Changes to this policy

We may update this Privacy Policy as our business, services, systems or legal obligations change.

The current version will be published on this page with its effective date.